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Technical
Support Hours: (EST)
v
Warranty
for Vision Custom Built Desktops & Laptops where Vision Tech
Support answers the phone within an average of 15 seconds. What is covered
under the Vision Computers 2 year parts/labor Onsite Warranty? v
We offer a 2 year parts & labor
onsite warranty on all desktops & laptops built by Vision Computers for
an additional charge of $ v
Note: This warranty may not be avialable
in all areas of the country, please contact a Vision sales rep for availability. v
Our
renowned v
If you
have high speed internet service, then you can receive remote technical
support M-F 9am – 7pm and Saturday 10am – 5pm
(EST). This is the service where our technicians can take control of
your computer for problem solving. v
The
service warranty covers HARDWARE ONLY. It does NOT cover Software;
Software related issues, Networking,
user error & abuse, and/or acts of God. v
When
inquiring for service or support please have the following information
on hand: 1) customer name or account number, invoice number, serial
number and nature of the problem. v
You are
responsible for shipping charges if your system or a part is sent back
for service/repair; we will pay for shipping the system/part back to
you. v
Prior to
shipping any parts/system back to Vision, please contact technical
support to obtain an RMA (Return Merchandise Authorization) number.
Unfortunately, packages will be refused without the issued RMA number. v
When
shipping a system for service, we recommend that you double box the
computer to avoid damage while in transit. v
We also
strongly recommend that you insure your return shipment in case it is
lost or damaged and that you use a carrier service that can provide you
with a tracking number and proof of delivery. RETURN
POLICY FOR DESKTOPS: v
In the
unlikely event that you should want to return your VISION DESKTOP for a
refund, returns will be accepted within 15 days from the date of
invoice. Please note that all returns are subject to a 15 percent
restocking fee. All products returned MUST be 100 percent complete,
contain ALL original boxes and packing materials, have original UPC
codes on the manufacturer boxes, contain all manuals, blank warranty
cards and other accessories, drivers or software and documentation
provided by the manufactures. Also, the customer is responsible for
shipping charges on returned items. v
Return
for refund within: 15 Days v
15%
Restocking fee v
No
returns on any opened software or any registered software. Please
call 770-840-9249 or e-mail support@visioncomputers.com to obtain a
Return Merchandise Authorization (RMA) number before shipping your
product. NO returns of any type will be accepted without an RMA number. RETURN
POLICY FOR LAPTOPS: v
In the
unlikely event that you should want to return your VISION LAPTOP for a
refund, returns will be accepted within 48 hours from the date of
invoice. Please note that all returns are subject to a 15 percent
restocking fee. All products returned MUST be 100 percent complete,
contain ALL original boxes and packing materials, have original UPC
codes on the manufacturer boxes, contain all manuals, blank warranty
cards and other accessories, drivers or software and documentation
provided by the manufactures. Also, the customer is responsible for
shipping charges on returned items. v
Return
for refund within: 48 Hours v
15%
Restocking fee v
No
returns on any opened software or any registered software. Please
call 770-840-9249 or e-mail support@visioncomputers.com to obtain a
Return Merchandise Authorization (RMA) number before shipping your
product. NO returns of any type will be accepted without an RMA number. | ||||||||||||||
